Within 14 days of delivery of the ordered goods, the Customer has the right to withdraw from the contract and return the goods. In the event of withdrawal from the contract, the goods in their original, undamaged packaging, with all its contents, should be sent to the following address:
PRIMAVERA HOME
UL. Brzeska 170A;
21-500 Biała Podlaska
mobile +48 533 300 679
firma@primavera-home.eu
The return will be accepted provided that the declaration of withdrawal is completed. Declaration of withdrawal. Doc
Please also fill in the Goods Return Protocol-1.doc
The returned goods will be accepted only if the product does not show any signs of use. The company guarantees a refund of the amount equal to the price of the goods, if the shipment was sent at the expense of the buyer, in the event of sending the package as part of the "Shipment FREE" the return amount will be deducted by the shipping amount
Goods imported and manufactured under the customer's individual order cannot be returned.
We do not refund the delivery costs. We do not accept parcels sent COD.
The money will be returned to the Customer within 5 working days by bank transfer to the account indicated by the Customer, counting from the date of receipt by PRIMAVERA HOME. returned goods.
Each product we send is new and undamaged, initially checked by the manufacturer and then carefully before shipment - (if possible) by the people preparing the package.
The claimed product must be complete, proof of purchase (receipt or invoice) and a description of the defect with the customer's address and telephone number.
We do not accept shipments "cash on delivery" and we do not bear the costs of shipments incurred by the customer without consulting our consultant.
The buyer delivers all advertised products at his own expense to the place designated by the seller.
COMPLAINT DOES NOT COVER:
damage caused by improper transport (here complaints should be addressed to the supplier)
damage to the packaging (for example: boxes, bags, cassettes, suitcases) as well as additions and giveaways.
We are not responsible for damage in transit.
Be sure to check the package in the presence of the courier or postman
and in the event of any damage, make a damage report, which is the basis for applying for a replacement of goods or reimbursement of costs incurred.
Otherwise, we do not accept the complaint if the goods were damaged during transport
The protocol should be written on the same day
If you have additional questions or concerns, please contact us by e-mail or telephone.
WELCOME TO PURCHASE.
