FAQ

If you wish to place an order, please choose one of the following options:

• place an order in a physical shop. In order to do it, visit our Showroom, based at 23B Kłobucka Street or 170 Wilanowska Street in Warsaw. The opening hours are as follows: Monday to Friday: 10 AM – 6 PM, Saturday: 11 AM – 4 PM,
• contact one of Primavera Home trade representatives by phone or email. To find contact details, please check the Contact page,
• click on the cart button on the website.

If you wish to add some extra details to your order, please choose the „Message for the seller” option while placing it. You can also contact one of our trade representatives, using the following phone number: +48 573 503 808.

Yes, returning the purchase is possible if the item is available in stock or is being produced at that time. Returning the purchase is not possible if it was prepared to order, manufactured based on the Customer’s requests and it was confirmed by the Customer before the production had started. In such cases, please contact the Complaints Department in order to discuss the issue.

Order fulfilment time depends on the goods. In stock, we have items available immediately. In such a case, the only thing required is the agreement on the delivery date, which can be realised even within 48 hours. We also produce goods on request, for which we need approximately from 2 up to 12 weeks. You will find the information about the product’s availability in its description on the product card. Please follow that information or contact our trade representatives, using the following phone number: +48 573 503 808.

Yes, you can pay for the order using a credit card, whether you are shopping online or at a distance. In such a case, please remember to let us know you would like to pay with a credit card.

Yes, cash on delivery is possible for most of our products. However, there are some exceptions:

• For a natural person, the payment on delivery cannot exceed PLN 6000 gross. If the purchase is transported by us, any payment on delivery is possible.
• For a company order, the payment on delivery is only possible if it does not exceed PLN 15 000 gross.
• For items with longer availability, a deposit for the reservation is required, agreed with our trader beforehand.
• For items produced on order, a deposit for the production is required.

Yes, paying for the purchase in instalments is possible. In such cases, the process is conducted by SANTANDER, Credit Agricole, 0% PayU, or Leaslink.

Yes, we have two Showrooms in Warsaw at 170 Wilanowska Street and 23B Kłobucka Street. The exposition is not permanent and changes regularly. For information about the current exposition, please contact the Showroom at +48 573 503 808.

The fabrics are available to check in our Showrooms. It is also possible to borrow fabric samples after paying the deposit, either in person or via courier.

Yes, receiving fabric samples is possible after paying the deposit. You can collect the samples from our Showroom, or we can organise a courier shipment.

If you wish to borrow our fabric samples, please contact one of our trade representatives via the Contact page using the listed phone numbers or email addresses.

Product weights are available in product descriptions in the Features section. If such information is not provided, our traders can help at +48 573 503 808.

The cost of delivery depends on the size and weight of the purchase, delivery method, and your location. For online orders, the delivery cost is automatically calculated after entering the postal code.

For purchases over PLN 35 000, delivery is free. For further questions, please contact our traders at +48 573 503 808.

Yes, we ship abroad. To discuss details, please contact us via email at sklep@primavera-home.com or phone: +48 573 503 808.

Delivery cost depends on size, weight, delivery method, and location. For details, contact us via sklep@primavera-home.com or phone: +48 573 503 808.

No, bringing items inside and assembly is agreed individually depending on needs. The cost depends on size, delivery location, and place of entry.

We cooperate with many courier and transport companies and also have our own transport. For details about which company will deliver, contact the delivery department: +48 790 215 051 or email: office@primavera-home.com.

Yes, the delivery department provides the courier with your contact details, and the courier will call on the day of delivery.

Yes, in most cases you can select the delivery day. We always do our best to match your preferences.

If you paid for bringing the items inside, the courier will do it. Otherwise, they may help if they agree, but it is not obligatory.

Please send complaints via email to our Complaints and Returns Department at firma@primavera-home.eu or phone: +48 791 424 944.

Following our regulations, the Complaints Department must respond within 14 days. The total processing time depends on the case. For more information, contact the Complaints and Returns Department at firma@primavera-home.eu or by phone: +48 791 424 944.